Responsible Gaming

The risks of gambling

While gambling for the majority represents enjoyment, excitement, and entertainment, there are individuals for whom gambling diminishes quality of life and leads to gambling-related harm. For some, this harm can develop into a clinical gambling disorder, where control over gambling is lost to varying degrees and the effects may impact social relationships, health, work, or finances. A gambling disorder is characterised by a reduced ability to control gambling behaviour. Attempts to stop may fail, and gambling can increasingly take priority over other important aspects of life. Physiologically, a gambling disorder can resemble substance addiction, as the brain’s reward system is affected in a similar way. When a person experiences pleasure, neurotransmitters such as dopamine are released, creating positive feelings and reinforcing the desire to repeat the behaviour. In gambling disorder, the drive to gamble dominates, overshadowing other sources of enjoyment. However, these effects on the brain are not permanent. Recovery can be challenging, but with the right support and personal determination, stability can be regained, harmful effects reduced, and life balance gradually restored.

Our commitment to Responsible Gambling (RG)

Onerush.com (the “Website”) is operated by Hylas Limited (“Hylas”, the “Company”, “We”, “Us” or “Our”), a company registered in Malta with its registered address at Ewropa B1usiness Centre, Level 3-701, Triq Dun Karm, Birkirkara, BKR 9034, Malta. Hylas is committed to ensuring that gambling on onerush.com remains a safe and enjoyable form of entertainment while ensuring that potential risks are carefully managed. To achieve this, We provide Our Registered Users (“Player” or “User”) with tools and information designed to help Our Users’ stay in control of their gambling. We take this commitment seriously and are dedicated to supporting Our Users who may be experiencing gambling-related problems. Our ultimate goal is to promote a positive and sustainable gambling experience built on enjoyment, excitement, and entertainment. As part of Our commitment, Hylas has implemented a range of measures to support Responsible Gambling, These measures are intended to encourage informed decision-making, promote control over gambling behaviour, and ensure that support is available whenever needed. We strongly encourage all Our Users to explore the Responsible Gambling measures available and Users are always welcome to contact Customer Care at any time with questions related to these measures.

Understanding gambling behaviour

A simple way to gain insight into gambling habits is by taking a self-assessment test, which can provide valuable understanding and indicate whether adjustments may be beneficial. The test is quick, completely anonymous, and gives clear feedback based on the responses provided. The test is based on the standardized Problem Gambling Severity Index (PGSI), a questionnaire widely used by professionals to provide an indication of whether gambling behaviour may be associated with risks or problems. The accuracy of the results depends on the questions being answered as honestly and as accurately as possible, without overthinking each answer. The test is designed to reflect gambling behaviour over the previous 12 months, and all questions should be answered with reference to that period. Please however note that this test is intended only as an overview of potential gambling-related risks. It does not constitute a diagnosis, which can only be provided by a qualified professional. If there is any uncertainty or concern about the results, seeking advice from a professional is strongly recommended. Our Customer Care team can help with general guidance and information on where to find appropriate resources and where to find professional support.

Set limits

Before a Registered User can wager for the first time on onerush.com, every User is given the option to set a personal loss limit. This limit can be applied on either a weekly or monthly basis and helps ensure that gambling stays within reasonable and enjoyable boundaries. The system is designed to automatically block any bets that would exceed the chosen limit. Limits can be easily managed at any time through the Account Settings, where Users can set, adjust, or lower their limits. For added protection, any request to increase a loss limit is subject to a mandatory 48-hour waiting period before it takes effect. This ensures that such changes are made with care and consideration. Requests to lower a limit take effect immediately.

Gambling time tracker

A time counter is always available in the top left corner of the website, allowing Users to see exactly how long they have been gambling during a session.This feature provides transparency and makes it simple to stay aware of gambling time. Awareness of time spent gambling helps ensure that gambling remains a balanced and sustainable form of entertainment.

Gambling Account management

Users have access to detailed information about their gambling activity, including a full history of wagers placed, potential winnings, and payment transactions. This information is always available by logging in to the website and visiting the account profile. Having this overview supports transparency and helps maintain control. We encourage all of Our Users to regularly review their activity as a way of keeping track and ensuring that the gambling activity remains balanced and sustainable.

Self-exclusion

Users can choose to self-exclude directly through the Website. This can be done for a set period of time or on an indefinite basis by activating the measure in the account settings. Once self-exclusion is activated, access to the Website is suspended immediately according to the chosen duration, and once confirmation of the exclusion is provided. Self-exclusion is an important step for anyone who feels they may need a break from gambling. Our Customer Care team is happy to provide support and guidance for those who would like information on further help or resources available to them.

Estonian Self-Exclusion System (HAMPI)

Individuals who wish to limit their gambling activity have the option to register with HAMPI (Hasartmängu Piiranguga Isikute nimekiri), the national self-exclusion register. Once registered, a person becomes prohibited to play the games on which they have imposed a restriction across all licensed operators in Estonia, including Hylas. HAMPI registration is free of charge and can be completed through the Estonian Tax and Customs Board (EMTA). Restrictions are set for a fixed duration and cannot be revoked until the chosen term has expired. Self-exclusion through HAMPI is an important step for anyone who feels they may need a more comprehensive measure to control their gambling. Our Customer Care team is also available to provide guidance and information on how to register, as part of our commitment to Responsible Gambling.

Final words

Games of Chance, such as slots, are based entirely on chance. Every game round is a completely independent event, unaffected by what came before or what comes after. This randomness is determined by certified random number generators (RNG), ensuring fair and unpredictable results at all times. Because outcomes are random, there is no strategy or action that can influence the result. Wins and losses are a matter of luck, and while winning is always possible, the built-in house advantage means that, over time, the “house” will always come out ahead. Gambling should therefore be seen as a form of entertainment, not as a way to make money. It is important to recognize when gambling stops being entertainment and starts becoming a problem. Warning signs may include being preoccupied with gambling, chasing losses, lying to conceal gambling, or risking relationships, work, or finances for the sake of gambling. When gambling begins to affect personal life in these ways, it may be a sign of compulsive behaviour. In such cases, professional help is strongly recommended. Support services and resources are available, and overcoming gambling-related problems is always possible with the right tools, assistance, and personal determination.